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Your Questions, Answered

Explore our FAQ knowledge base for quick answers or reach out using the form below to ensure your query is routed to the right team.

Submit your query

We’ve designed this contact form to ensure your query is directed to the appropriate team and resolved as efficiently as possible. Please complete all required fields to help us assist you effectively. All fields marked with an asterisk (*) are mandatory.

If you have switched providers and want to enquire about technical issues, billing concerns, or other services, please note that in the first instance, you must contact the provider directly. While we facilitate the switching process, your new provider is responsible for handling all service-related matters once you’ve engaged with them.

If you have already contacted the provider and have not had any success resolving your issue, please feel free to contact us so we can assist where possible. For complaints about your current provider or the provider you have switched to, we recommend reaching out to Ofcom at www.ofcom.org.uk , the independent regulator for communications services in the UK.

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Query type*

To ensure your query reaches the right team, please select the type of query that best matches your needs. If you’re unsure, select “Other” and provide as much detail as possible in the message field.


Service Type*

If your query relates to a specific service, please select the appropriate option below. This ensures your request is directed to the right team and can be resolved efficiently.


Query Details*

To help us assist you as effectively as possible, please provide detailed information about your query. The more specific you are, the quicker we can resolve your issue or direct your request to the appropriate team.


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If you have any supporting documents or screenshots that can help us address your query, please upload them here. This might include a recent bill, confirmation email, or a screenshot of an issue.  Drag and drop files here, or click to upload. Accepted formats are PDF, JPG, PNG, and DOCX. The maximum file size is 10 MB. If your file exceeds this size, please mention the details in your message so we can advise further.

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To proceed with your query, you must confirm that the information you’ve provided is accurate. This ensures we can address your query without delays.

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Thank you for contacting SearchSwitchSave.com. Your query has been successfully submitted, and our team is committed to providing you with the support you need. We aim to respond to all enquiries within 48 hours. To help us address your query as quickly as possible, please ensure you have provided all relevant details in your submission. We appreciate your patience and thank you for choosing SearchSwitchSave.com for your broadband, mobile, and SIM-only comparison needs.
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